1. General

This Privacy Notice sets out how Firn Overseas Packaging Limited (hereinafter referred to as “Company” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that We interact with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to us by contacting us.

2. Who we are

Firn Overseas Packaging Limited strives to offer the best possible solutions for both suppliers and customers. We are able to achieve this primarily through effective logistics management that takes into account the unique cost and operational requirements of every order. We work with transportation companies, warehouses and ports to facilitate transactions across the globe.

Our aim is to combine the rigorous economic thinking with a practical and strategic business approach to find solutions that add real value.

Our main offices are located at Ashley Drove Henley, Marlborough SN8 3RH, United Kingdom.

We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, We endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.

3. Your personal information

When you visit our internet website(s) and or social media sites we may ask you to provide us with certain information so that we can communicate with you about our products and services. You are not obliged to provide us with such information, but if you choose not to, you may miss out on events and special offers and certain services may not be available to you.

The personal information that we may collect is the following:

• contact details such as name surname, email addresses and telephone numbers;
• personal information we collect and use if you enter or register for our newsletter (including name, surname, email address and/or telephone number);
• information required by us to meet legal and regulatory requirements;
• personal information We collect and use from third parties;
• Cookies to optimize the user experience (To learn more, please refer to our cookie policy).
• any other information you may provide to us.

4. How we use it

Here at Firn Overseas Packaging Limited we take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

The purposes for which we collect your personal information are as follows:

1. To communicate with you about our services that may be of interest to you.
2. To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
3. To obtain feedback from you that will help us to improve and/ or further the provision of our facilities and services.
4. To enable us to perform our obligations towards you.
5. To comply with a legal obligation to which we may be subject.
6. Any other purpose specifically requested and/or agreed by you

Your personal information is processed and stored in our central offices located in Limassol. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.

We use third party service providers to store and process personal data in certain ways which are useful for the purposes of our business. These, third-party service providers allow us to send you newsletters and company updates. The service providers are only allowed to process your personal data to the extent necessary to provide the services we have requested from them. Firn Overseas Packaging Limited shall not carry out any automated decision-making activities, including profiling, using your personal information.

5. How long we keep it

Your information will be kept only for as long as required to fulfil the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory or technical reasons.

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Data Retention Policy for more information on our personal data retention schedule.

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to info(at)firn.org

6. Changes to this Privacy Notice

Firn Overseas Packaging Limited keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will be communicated to you promptly and shall also appear on the Firm’s website at https://www.firn.org

This Privacy Policy was last updated on 16 October 2019.

7. Your rights

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at info(at)firn.org

In the event that you wish to complain about how we have handled your personal data, please contact our Data Projection Officer at info(at)firn.org We will then look into your complaint and work with you to resolve the matter.